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FAQs | Tenbuild PH
15466
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FAQs

Terms and Conditions

This proposal is valid for (1) month only. Rates may change without prior notice.

Payment Terms

We accept payment in the form of the following:

100% payment upon acceptance of proposal.

Payment options are: Cash upon pickup and bank transfer.

Credit cards, Gcash, Maya and Grabpay are also available via PayMongo.

 

Bank deposit: Banco De Oro; Account Name: Tenbuild Trading Corp; BDO account number: 011928005040

 

For indent order- 50% down payment upon order and 50% balance prior to delivery

 

Official receipt will be provided after full payment of total contract price plus VAT has been settled and processed.

Contract

Contract Exclusions:
  1. Delivery charges
  2. Crating charges for long-haul delivery if required (With additional 5 working days of fabrication lead time)
  3. Other services not indicated in this contract.

Shipping

Shipping Options:
  1. Self-pickup at 685B Metropolitan Street, Tandang Sora, Quezon City.
    Pick up time is from Mondays – Fridays (except on holidays) from 9:00 am – 11:30am and 1:00 pm – 4:30pm.
  2. Shipping via third party logistics services c/o customer.

Returns and Exchanges

Returns and Exchange Policy
  1. Customers can apply for return/exchange up to thirty (30) days from the date of receipt, where day one is the receipt date.
  2. Valid reasons for return and exchange include the following: Faulty, defective, missing or damaged product;
  3. We have a “No unpacking video/No return or refund” policy. In case of defective or missing item, please send full video to [email protected] and attach the official receipt. All items must be returned in their original packaging, with complete accessories and attached price tag. Allow 7 working days of processing time plus the shipping period.
  4. Refunds (If replacement is not applicable or out of stock)- We will notify the status of the refund after inspecting the item. If return is approved, we will initiate a refund to the original method of payment. Customers will receive the credit within a certain amount of days, depending on your bank policy and an e-mail notification on the reversal of refund.

Product Warranty

Warranty Period, Coverage and Exclusions:

 

30 days limited warranty for mechanisms, accessories, ready-made kitchen and BIY collections from date of receipt, where day one is the receipt date.

 

3 years limited warranty for SCHAFFEN products from date of receipt, where day one is the receipt date.

 

These limited warranties cover free replacement of parts resulting from factory defects.

 

Exclusions: Damages caused by third party delivery; staining and rusting; damages resulted from normal wear and tear, negligence, misuse, natural calamities; exposure to extreme temperature; accidental damage from handling including scratches and nicks; improper storage; unauthorized repair, alteration or modification; expiration of period warranty.

 

Warranty claims shall be subject to Tenbuild Trading Corp verification and investigation. Tenbuild shall determine whether the product is still under warranty.